Returns will be accepted within 14 days of purchase. For a return to take place the products must be in the same condition as originally received and include original packaging, swing tags/labels. Original packaging cannot be altered and the return must be in a seperate box or satchel. If items are not received in original condition, a refund will not be processed.
Your refund will be issued through the same payment method used to make the original purchase, excluding the shipping cost. If the original order amount was over $99 and qualified for free shipping, $14.95 will be deducted from any refund amount as is the cost incurred on the original shipping. We recommend using a trackable method of postage as we do not accept responsibility for parcels until they arrive in our warehouse.
Returns will only be processed if applied for and approved through the online login. Returns will be freighted to the store at the customers expense.
Due to health regulations, we are unable to accept returns for underwear, socks, headwear, face masks, gloves, ear muffs, and disposable coveralls.
Please note: Sale Items will not be eligible for refund or exchange.
If you are looking to return an item, please login to your account and request a return. If you are looking to exchange, we recommend placing a new order for the item you are after so we can dispatch immediately.
Submit a return request
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. Open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, please allow 5 business days for us to process the return.